FAQ

Where is my order?

All orders are sent a email (unless you do not provide your email) with order and tracking information.

Please note preorder items can take anywhere from a few weeks or months to be delivered depending on the item. You can check the status of preorder items HERE I try to keep it as updated as possible.

If you have concerns about a package that has been delayed or seems to have gone missing please email me WITH YOUR ORDER NUMBER  :)

What shipping company do you use?

All orders are shipped with USPS and come with tracking

Why did I not receive a order confirmation email?

If you did not add an email on check out, you will not receive order information or tracking information to your email.

When will my order ship?

Please allow at least 2 weeks for order processing. We are only two people so delays can happen! Please be patient. 

PLEASE NOTE: SHIPPING TIME IS CALCULATED AFTER WE PROCESS THE ORDERS. IF YOU PAY FOR EXPEDITED SHIPPING (EXAMPLE- PRIORITY) This will NOT speed up the processing time, just the time it will take to get to you ONCE IT HAS BEEN SENT. 

How long will my order take to get to me?

Domestic packages usually arrive 3-7 days after the order is shipped. International orders can take anywhere from 3-4 weeks, but shipping times can be doubled or more due to covid delays.

Where do you ship to?

Currently I can ship to any country that USPS ships to, except the UK because of tax laws.

Can I track my package?

You can track your package through USPS on their website with the tracking number you were provided in your email.

(please allow up to 48 hours for tracking to update)

What if my order is lost/damaged/missing?

If you haven't received your order, email me at fiveboosart@gmail.com and I'll see what I can do to fix the issue.

If your order has been received and is damaged, please reach out to USPS and fill out an insurance claim form. We can not be held responsible for any damage incurred in shipping. 

If your order says delivered, or has been dropped off to usps at all,  we unfortunately can not do anything and you will have to contact usps.

 

RETURNS/EXCHANGES

Do you accept returns?

We only accept returns on incorrect items. Due to stock limitations we can not do any size or color exchanges on any apparel and all orders are final sale once opened. Thank you for understanding.

What forms of payment do you take?

All orders are processed through Paypal or Stripe